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Clinic Guidelines
Please see the guidelines outlined below.
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Appointment timings are: Up to 1 hour for Initial Consultations and 30 mins for Follow Up. However, there will be a 15 minute gap between each session to allow us to clean all surfaces.
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There may be changes to timings after you have booked. Please be aware that your appointment time may change..
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Before treatment begins you will be requested to sign consent for examination, treatment and to allow your GP to be contacted if necessary.
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Towels are no longer provided. If you wish to bring a clean, fresh one for modesty/comfort then please do so.
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Payment is now card based (contactless/chip and pin). Please have the appropriate payment method.
If there are any questions or concerns then please contact us prior to your session.
Osteopathy
Initial Consultation (Up to 60 minutes)
Initially, a thorough case history will be taken. This will comprise details of the issue(s) that you want help with. We also ask about your past medical history, background, work-life, hobbies and general well-being. A physical examination will then take place, at which point you may need to dress down to your underwear, so if you would feel more comfortable please bring some shorts and/or a sports bra. Any physical findings noted during examination such as posture, quality of joint movement, breathing patterns and muscle tone and function will be used, alongside the case history to form a working diagnosis. This will be explained to you before any treatment is carried out, and you will have a chance to ask questions at any point throughout the consultation process. In the event that the problem is something that we cannot help with, we will endeavour to refer you to an appropriate specialist or back to your GP for further tests.
Keeping and Cancelling Appointments
You will receive either an email or a text message reminding you of your appointment details 24 hours beforehand. There will be details of how to cancel your appointment in this reminder. Please do try to give your osteopath at least 24 hours' notice of any change in the agreed appointment time.
In the case of a late cancellation (less than 24 hours from the arranged appointment), unless your appointment slot is subsequently taken by another patient, we will charge you the full appointment cost, We will take into account extenuating circumstances.
If you do not cancel your appointment and do not turn up, we will charge you the full appointment cost as a no-show charge.
Outside normal practice hours you can leave a message on our 24-hour telephone answering service.